Terms & Conditions

Cleaning services are performed according to the booked or contracted scope, the property or facility information supplied by the customer, access arrangements, and the policies presented during booking. Material differences in condition or scope may require customer approval before additional work. Payments, cancellations, rescheduling, service-recovery requests, and recurring authorizations follow the terms disclosed at booking and our published Cancellation Policy.

The MaidTrix SMS program provides quote follow-up, appointment confirmations, reminders, scheduling or access updates, service notifications, applicant communications, and—only when separately authorized—promotional cleaning offers. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase.

Reply STOP to any message to unsubscribe. Reply HELP for assistance, call 888-861-4970, or email info@themaidtrix.com. Opting out of SMS does not prevent necessary communication by email or telephone when otherwise permitted. Supported carriers are not liable for delayed or undelivered messages.

These terms are governed by applicable law. Questions may be directed to The MaidTrix, Inc., 1150 Ravendale Dr., Charlotte, NC 28216; info@themaidtrix.com; 888-861-4970.

• Optional, separate consent for service and marketing texts
• STOP to opt out and HELP for assistance
• Message frequency varies; message and data rates may apply
• Privacy Policy and Cancellation Policy remain part of the service terms